For AU Personal Trainers
Trainerize is slow.
PT Pro is fast.
8 complaints we hear every week from trainers switching off Trainerize. Here's what they are, where they come from, and how PT Pro fixes each one.
No credit card required. Full Pro access, free while we're in beta.
30
Minutes to go live
booking page, card-on-file, reminders — all set
booking page, card-on-file, reminders — all set
2
Taps to charge a no-show
mark no-show, tap Charge — done
mark no-show, tap Charge — done
$29
AUD per month, flat
unlimited clients, no add-ons, no USD bill shock
unlimited clients, no add-ons, no USD bill shock
Real Complaints. Real Fixes.
8 REASONS PTS LEAVE TRAINERIZE
Every complaint below comes from Capterra, G2, Trustpilot, or Reddit — not invented. We built PT Pro to fix every single one.
Trainerize complaint #1
No card-on-file no-show charging
Trainerize has no built-in no-show fee. You have to chase clients manually after they ghost a session. The Stripe add-on costs an extra $10 USD/mo — and even then, you're sending manual payment requests, not charging a saved card.
Source: Trainerize help documentation; multiple Capterra reviews, 2024–2025
How PT Pro fixes it
Card saved at booking. No-show fee charged in two taps.
Clients save a card when they book — nothing is charged at that point. If they don't show, you mark the session no-show and you tap Charge and Stripe bills the saved card. No invoice. No awkward conversation. One no-show a week at $85 is $4,080 a year. PT Pro costs $348. See how it works.
Trainerize complaint #2
"The headline price is $23/mo. The real price is $100–$200."
Stripe payments is a $10/mo add-on. Advanced nutrition is $20–$45/mo extra. Custom branding is $169 one-off. Reviewers consistently report that a functional solo-PT setup costs $53–$78 USD/mo before any scale — that's $80–$120 AUD at current rates, plus GST.
Source: PT Pioneer Trainerize review, 2025; multiple Capterra and G2 reviewers, 2024–2025
How PT Pro fixes it
$29 AUD/mo. Everything included. No add-on creep.
Booking, card-on-file no-show fees, session reminders, workout programs, progress tracking, client messaging, and revenue tracking are all in the $29/mo Pro plan. Starter is $19/mo for up to 3 clients. Nothing is paywalled behind an add-on.
Trainerize complaint #3
"It's clunky and slow on mobile — especially on the gym floor"
Across Capterra, G2, and SoftwareAdvice, reviewers describe Trainerize as "clunky," "heavy," and slow to load on mobile. One trainer managing 150+ clients wrote: "an ongoing source of frustration that costs me far more time than it should daily — slow videos, lag on chat, freezes during sessions."
Source: Capterra reviews, 2024–2025
How PT Pro fixes it
Built mobile-first. Works on the gym floor.
PT Pro is a mobile-first PWA — install it to your home screen, open it instantly, log a session in seconds. It doesn't need a full app download or a strong connection to load basic session data. The interface is stripped to what a working PT needs on the floor — not a feature wall designed for online coaches.
Trainerize complaint #4
"Takes a full week just to set up"
Multiple Capterra and G2 reviewers say the first week of configuring Trainerize — programs, automations, payment setup, message templates — is a significant time sink. "It takes a few weeks of diligent use to become competent." One reviewer noted setting up the payment side alone requires a website you may not have.
Source: Capterra reviews, 2024–2025
How PT Pro fixes it
Your booking page is live in under 30 minutes.
The onboarding wizard walks you through: business name, your booking URL (e.g. getptpro.com/book/yourname), session types, and card-on-file setup. You share the link. Clients book. That's it. No website needed, no automation builder, no week-long configuration.
Trainerize complaint #5
Priced in USD — AU trainers cop currency risk and no GST invoicing
Trainerize bills in USD. Australian trainers pay international transaction fees, absorb exchange rate fluctuation, and receive invoices in USD that don't meet ATO GST record-keeping requirements. There's a note in the Trainerize help centre about "Implementation of GST for Australian Customers" — added as an afterthought.
Source: Trainerize help centre; GetApp AU listings; ATO GST invoicing requirements
How PT Pro fixes it
AUD by default. GST tax invoices and Xero export built in.
PT Pro is AU-built. All pricing is in AUD. Add your ABN and switch on GST, and any paid session, charged no-show fee or package can have a numbered tax invoice with the 10% shown, plus a one-click CSV built to Xero's import layout. AEST reminder defaults. You're not an afterthought bolted onto a USD product — this was built for Australian trainers from day one.
Trainerize complaint #6
"Feels like every feature is a new charge"
Reviewers describe opening Trainerize and hitting paywalls on features they assumed were included: "every time I click on a feature, boom — $4.99/mo, $14.99/mo." The '$23/mo' headline becomes $80–$150/mo fast once you turn on nutrition, video, and payments. The base plan is a shell.
Source: Capterra reviewers; PT Pioneer Trainerize review, 2025
How PT Pro fixes it
One price. No feature gates. No gotchas.
The Pro plan is $29 AUD/mo. Open any screen — booking, no-show fees, programs, progress tracking, messaging, revenue — and it's there. The only upgrade is Elite ($79/mo) for multi-trainer studios and white-label branding. That's it.
Trainerize complaint #7
No real revenue tracking or payment dashboard
Trainerize has no native revenue dashboard. If you take payments through the Stripe add-on, your revenue data lives in Stripe — not inside Trainerize. You reconcile manually or export. One G2 reviewer put it plainly: "I can see client progress but I have no idea what I'm earning month to month."
Source: G2 reviews; Trainerize pricing page feature list, 2025
How PT Pro fixes it
Revenue dashboard built in. See what you earned this month in one screen.
PT Pro's revenue tracker shows total earned, sessions completed, no-show fees collected, and outstanding payments — all in one screen, in AUD. It's not a Stripe export you have to read. It's a PT-readable summary updated in real time.
Trainerize complaint #8
Built for online coaches, not in-person PTs
Trainerize's own documentation recommends switching to a scheduling-first platform if you primarily run in-person sessions. The product is designed around program delivery, habit tracking, and check-ins for remote clients. If your clients walk into a gym and you're standing next to them, Trainerize's core workflow doesn't match your day.
Source: Trainerize official documentation on studio and in-person training use cases, 2025
How PT Pro fixes it
The only PT app built for in-person first.
PT Pro is designed for the gym floor. Book, show up, log the session, track PRs, get paid — that's the workflow. Online coaching features (programs, messaging, progress tracking) are there too. But the in-person booking and payment flow is the core, not an add-on to an online coaching platform.
Pricing Comparison
WHAT YOU ACTUALLY PAY
Trainerize's real cost once you add the features a working PT actually needs.
PT Pro
AU-BUILT
$29 AUD/mo
Unlimited clients — everything included
- Online booking page — included
- Card-on-file no-show fees, charged in one tap — included
- Session reminders (email + push) — included
- Workout programs + PR tracking — included
- Client messaging — included
- Revenue dashboard — included
- CSV export of clients, bookings and session logs — included
- GST tax invoices + Xero CSV export
- Free during beta — no credit card
ABC Trainerize
$23 USD/mo base
Then add what you actually need
- Workout delivery — included
- Basic messaging — included
- Stripe payments add-on — +$10 USD/mo
- Advanced nutrition — +$20–$45 USD/mo
- Card-on-file no-show fees — not available
- AUD-native pricing — billed in USD
- GST-compliant invoicing — requires workaround
- Revenue dashboard — not included
A functional solo-PT setup on Trainerize with Stripe payments runs ~$33–$78 USD/mo (≈$51–$120 AUD at current rates). Card-on-file no-show fees are not available at any price.
Australian-Native
BUILT FOR AU PTS, NOT BOLTED ON
Every other PT software was built in the US or UK and adapted for Australia as an afterthought. PT Pro started here.
AUD pricing — no currency risk
All plans are priced in Australian dollars. You know exactly what you're paying each month. No exchange rate surprises, no international transaction fees.
GST-compliant invoicing
Enter your ABN and tick "registered for GST" in Settings. Every paid session, charged no-show fee and package can then have a sequentially numbered tax invoice with the 10% GST shown, printable or saved as PDF from the dashboard. Trainerize added a GST note to their help centre as an afterthought — PT Pro built it in.
Xero CSV export
Export your clients, bookings and session logs as CSV in one click and hand them to your accountant at tax time. Invoices export as a CSV built to Xero's sales-invoice import layout (Business → Invoices → Import).
AEST reminder defaults
Session reminders default to AEST time zones. Your 6am clients get the right reminder at the right time — not 3am because the server thinks it's UTC.
Common Questions
Common questions before switching from Trainerize
The questions AU trainers ask before they switch.
Does Trainerize have card-on-file no-show fees?
No. Trainerize has no built-in card-on-file no-show charging. You can request payment through Stripe as an add-on ($10 USD/mo extra), but you have to chase clients manually after a no-show. PT Pro saves the card at booking and charges the no-show fee when you mark the session and tap Charge — no chasing required.
Is Trainerize pricing in AUD for Australian personal trainers?
No. Trainerize prices in USD. Australian trainers pay in USD with currency conversion on top, receive invoices in USD, and can't export GST-compliant reports. PT Pro is AUD-native — all prices, invoices, and reports are in Australian dollars, with GST tax invoices and a Xero CSV export built in.
Why is Trainerize so expensive once you add the features you actually need?
Trainerize's headline price is $23 USD/mo but a working solo-PT setup with Stripe payments ($10/mo add-on) and advanced nutrition ($20-45/mo add-on) quickly reaches $53–$78 USD/mo or more. PT Pro is $29 AUD/mo flat — booking, card-on-file no-shows, revenue tracking, messaging, and progress logging all included.
Does Trainerize have online booking for in-person sessions?
Trainerize offers basic appointment scheduling, but it's built around online coaching delivery — program delivery, habit tracking, check-ins. Booking an in-person session with card-on-file requires the Stripe add-on and manual configuration. PT Pro's booking page is the core product — clients book, save a card, and get automatic email and push reminders in one flow.
How long does it take to set up Trainerize?
Multiple reviewers on Capterra and G2 report the first week of setup is a significant time investment, with a steep learning curve across programs, automations, and payment configuration. PT Pro is built for working PTs — your booking page, card-on-file, and client portal are live in under 30 minutes.
Is Trainerize good for in-person personal trainers?
Trainerize is online-coaching-first. Its own documentation recommends scheduling-first platforms for trainers who primarily run in-person sessions. PT Pro is built specifically for in-person and hybrid PTs — booking, payment, no-show fees, and gym-floor session logging are the core workflow.
Does PT Pro track revenue and payments?
Yes. PT Pro has built-in revenue tracking. Trainerize has no native revenue dashboard — you'd need to export Stripe data separately and reconcile it yourself.
Is PT Pro faster than Trainerize?
Yes — faster to set up (30 minutes vs a full week), faster on the gym floor (booking + no-show fee in two taps), and faster to get paid (two taps charge the card on file, no invoice chasing). Multiple Trainerize reviewers describe the interface as slow, clunky, and heavy — particularly on mobile.
STOP SLOW.
START FAST.
Free during beta. Full Pro access. No credit card. Your booking page live in 30 minutes — with card-on-file no-show fees Trainerize doesn't have.
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