1. Who We Are

PT Pro ("we", "us", "our") is a software-as-a-service platform for personal trainers and their clients, operated by PT Pro Pty Ltd, registered in Australia.

Contact: [email protected]
Address: PT Pro Pty Ltd, Sydney, NSW, Australia

2. What We Collect

Information you provide directly

• Account information: Name, email address, password (hashed), business name, location, specialties and profile photo when you sign up.
• Client data (PT accounts): Names, contact details, goals, body metrics, workout logs, personal bests and session notes that you enter for your clients.
• Booking data: Name, email, phone number, goal selection, date and time preferences collected when a client books a session.
• Payment information: We use Stripe to process payments. We never see or store your full card number — Stripe holds this under PCI-DSS compliance. We store transaction references, amounts and plan history.
• Support messages: Content of any messages you send us via the support system.

Information collected automatically

• Usage data: Pages visited, features used, session duration and click patterns to help us improve the product.
• Device information: Browser type, operating system, screen resolution and IP address.
• Cookies: See Section 8 for full details.

Information we do not collect

• We do not collect government ID numbers, passport data or bank account details.
• We do not access your contacts, camera or microphone without explicit permission.
• We do not collect precise GPS location data.

3. How We Use Your Data

We use the information we collect to:

• Create and manage your PT Pro account and subscription
• Provide and improve the platform features you use
• Process payments and send receipts
• Send booking confirmations and session reminders
• Respond to support requests
• Send product updates and marketing emails (you can unsubscribe at any time)
• Detect fraud, abuse or security incidents
• Comply with legal obligations
• Analyse aggregated, anonymised usage to improve the product

We will never use your data or your clients' data to train AI models, serve third-party advertising or sell insights to other companies.

4. Who We Share Data With

We share data only with trusted service providers necessary to operate the platform:

Sub-processors

• Supabase — Authentication and database (servers in Australia/US)
• Stripe — Payment processing (PCI-DSS Level 1 certified)
• Resend — Transactional email delivery
• Twilio — SMS reminders
• Vercel — Website and application hosting

All sub-processors are bound by data processing agreements and are prohibited from using your data for their own purposes.

We do not share data with:

• Advertisers or marketing networks
• Data brokers
• Other PT Pro users (your client data is only visible to you)
• Any third party for commercial gain

Legal disclosure

We may disclose data if required by law, court order or to protect the rights, property or safety of PT Pro, our users or the public.

5. Data Storage & Security

Your data is stored on servers in Australia and the United States. We implement the following security measures:

• All data transmitted over HTTPS with TLS 1.3 encryption
• Passwords hashed using bcrypt — we cannot see your password
• Database encrypted at rest using AES-256
• Row-level security ensuring users can only access their own data
• Regular automated backups with point-in-time recovery
• Access to production systems restricted to essential personnel only

While we take security seriously, no system is 100% secure. If you believe your account has been compromised, contact us immediately at [email protected].

6. How Long We Keep Data

• Active accounts: Data retained for the lifetime of your account
• Cancelled accounts: Data retained for 90 days after cancellation, then permanently deleted
• Payment records: Retained for 7 years to comply with Australian tax law
• Support conversations: Retained for 2 years
• Anonymised analytics: Retained indefinitely (no personal identifiers)

You can request deletion of your data at any time — see Section 7.

7. Your Rights

Under Australian Privacy Law and, where applicable, the GDPR, you have the right to:

• Access — Request a copy of all personal data we hold about you
• Correction — Update or correct inaccurate data
• Deletion — Request permanent deletion of your account and data
• Portability — Export your data in a machine-readable format (CSV/JSON)
• Restriction — Request we stop processing your data in certain ways
• Objection — Opt out of marketing communications at any time

To exercise any of these rights, email [email protected] with the subject line "Data Request". We will respond within 30 days.

You can export or delete your data directly in the app: Settings → Data & Privacy.

8. Cookies & Tracking

We use the following types of cookies:

Essential cookies (always active)

• Session cookie: Keeps you logged in during your session
• CSRF token: Protects against cross-site request forgery

Analytics cookies (opt-in)

• Usage analytics: Anonymous, aggregated page view data to help us improve the product. No personal identifiers used.

What we do not use

• No advertising cookies
• No third-party tracking pixels
• No Facebook Pixel, Google Ads or similar

You can manage cookie preferences at any time using the cookie banner on our website.

9. Children's Privacy

PT Pro is intended for personal trainers and their adult clients. We do not knowingly collect personal data from anyone under the age of 16. If you believe a child has provided us with personal information, please contact us immediately at [email protected] and we will delete it promptly.

10. Changes to This Policy

We may update this policy from time to time. When we do, we will:

• Update the "Last updated" date at the top of this page
• Send you an email notification if the changes are material
• Display a banner on the platform for 30 days after significant changes

Continued use of PT Pro after changes constitutes acceptance of the updated policy.

11. Contact Us

For any privacy questions, data requests or concerns:

• Email: [email protected]
• Support: [email protected]